Royal Quality & Fast Shipping 

CNYC RUNWAY is happy to offer worldwide ROYAL shipping on all orders when purchasing directly online from our website (www.cnyclothing.com)

Cnyc is a custom haute couture boutique, creating, making or purchasing your order once you make your purchase on our website or in store. Our brand is not fast fashion, nore a "trendy" boutique. We have a design team creating our items, manufacturing it and sending them out from our own firms. If we do not make the item in house, we have a team of buyers that personally goes out and finds your item for you, then ships it to you in our trademark packaging that has been seen on TV, Instagram, Celebs, Influencers & More. Please be patient when purchasing the official merchandise as we do create our items in house, handmade, or they are purchased specifically for you by our buying team in New York City and Beijing. 

International Orders Delivery Time

USA Orders Delivery Time

USA CUSTOMERS:

x Receive FREE shipping to any location within the united states via our free standard shipping. Your item will ship from New York City via FedEx Express for FREE!

OTHER IMPORTANT INFO:

x There is no EXPRESS SHIPPING for Gowns or Couture Clothing. Even if the customer selects EXPRESS SHIPPING and pays the appropriate fees, CNYC  needs approximately 15 days to create your gown or couture clothing.

Approximate Shipping Times:

USA: 7-12 Business days or Less from shipping dare(USPS 1st Class take longer)

UK / Australia - 10-25 Business Days or Less from shipping date (USPS 1st Class can take Longer until 30 to 45 days.)

Canada  - 10 -25 Business Days or Less from shipping date

Asia & Rest of World - 14 Business Days up to 45 from shipping date

(USPS 1st Class can take Longer until 30 to 45 days.)

Europe - 10 -30 Business Days or Less  USPS 1st Class

All orders are sent with Official CNYC  Trademark and registered gift packaging. If you live within the USA your order will ship from New York City, NY via FedEx or USPS. If you live outside of the USA, your order will ship via DHL from Hong Kong Warehouse.

Need your tracking number? Email us with your order number to collab@chicnyc.com

No refunds, chargebacks or money returned for late or delayed orders.

Did your order have additional fees due to customs? We apologize, but we do try to prepay all of these charges. If charges are still due, we do not refund or provide a credit. It will be the customers sole responsibility to receive their item and pay these charges to the carrier.

OUR MAIN OFFICES:

Headquarters: Empire State Building, NYC, NY

CNYC  Marketing & Sales: Fort Lauderdale & Miami, Florida

CNYC  Design & Shipment Center is located in New York City & Hong Kong

CNYC  RUNWAY is trademarked in the United States and China. Our name and logos may not be replicated in anyway without penalty, damages and fines of no less than $250,000 USD.

FASHION WEEK: CNYC RUNWAY shipping can be severely backed up during the month of February each year due to Fashion week in New York City, London, Paris and Milano of which CNYC  participates in. Please keep this in mind if you checkout anytime between January 25th-March 1st of each year. CNYC  will not refund your order if it is delayed, so please be sure to keep this in mind when checking out between those times and support us via social media @chicnyc

SHIPPING POLICIES:

We offer FREE worldwide shipping on every order. All orders ship within 1-10 Business Days. This can take up to 15 days, however, due to local and custom designs being made or purchased once ordered.

In the rare case your ORDER is back ordered or a custom design is selected, your order will ship within 15 business days of your order date and ship via USPS 1st class mail. There is no refunds on late orders due to the way our garments are created (Custom and in house). Therefore, when ordering from CNYC  please know and note that you are placing an order that needs time to be bought, made or designed and will ship out after 

Please keep in mind during the months of November and December there is high volume with USPS and online shoppers due to Holiday shipping, your order will take the full time to get to you per USPS policies (5-15 business days) and international orders can take 5-40 days. 

Please keep in mind that all orders are shipped with tracking, however, the tracking is not provided when your order is fulfilled. We track all shipments internally and if not received within 5-15 business days, we will provide a tracking number or claim the package on your behalf. PLEASE READ OUR POLICIES PAGE FOR FULL DETAILS before placing an order. Many customers do not take the time to read that CNYC  is a runway brand now selling our designs online. So therefore are not aware that we do not have fashion sitting in inventory for decades. Your item is designed or purchased once you buy it from us. Handmade, purchased by a buyer or couture. So please be patient.